Customer information / Open accessUpdated 26 July 2026
Everything before you order
Clear terms.
Human help.
Prices, delivery costs and the final EUR total are shown before payment. An account is not required to order or read any policy.
Return requests: 30 days after delivery
Refund processing: within 14 calendar days
Refund processing: within 14 calendar days
01 / Customer care↗
Shipping
Destinations, charges, handling time, delivery estimates, tracking and customs.
02 / Customer care↗
Returns & refunds
30-day request window, condition rules, return costs and refund timing.
03 / Customer care↗
Payments
EUR pricing, secure hosted card payment, confirmation and failed-payment guidance.
04 / Customer care↗
Terms
Seller, orders, product availability, promotions and customer rights.
05 / Customer care↗
Privacy
The information we collect, why it is used, service providers and your choices.
06 / Customer care↗
Contact
Public support form and email. The normal reply time is 2 business days.
Seller identity
Know who
you buy from.
- Trading name
- VAULT/01
- Legal seller
- VAULT/01 Commerce
- Store model
- Independent multi-brand online retailer
- Store currency
- EUR (€)
- Customer service
- care@vault01.shop
- Brand relationship
- Independent multi-brand retailer.