AFTER DARK / ISSUE 02 —Enter the edit
Customer information / Open accessUpdated 26 July 2026

Everything before you order

Clear terms.
Human help.

Prices, delivery costs and the final EUR total are shown before payment. An account is not required to order or read any policy.

Return requests: 30 days after delivery
Refund processing: within 14 calendar days
01 / Customer care

Shipping

Destinations, charges, handling time, delivery estimates, tracking and customs.

02 / Customer care

Returns & refunds

30-day request window, condition rules, return costs and refund timing.

03 / Customer care

Payments

EUR pricing, secure hosted card payment, confirmation and failed-payment guidance.

04 / Customer care

Terms

Seller, orders, product availability, promotions and customer rights.

05 / Customer care

Privacy

The information we collect, why it is used, service providers and your choices.

06 / Customer care

Contact

Public support form and email. The normal reply time is 2 business days.

Seller identity

Know who
you buy from.

Trading name
VAULT/01
Legal seller
VAULT/01 Commerce
Store model
Independent multi-brand online retailer
Store currency
EUR (€)
Customer service
care@vault01.shop
Brand relationship
Independent multi-brand retailer.